I am not only thankful, but grateful to be in Northwest Arkansas, in Fayetteville and an employee of Washington Regional.
In the midst of the pandemic, I wanted to share some good news and express my appreciation for the world class surgeons we have on staff at Washington Regional.
Dr. Ratcliff, you are aware that my 85 year old mother, Alice Schaller, was originally scheduled to have hip replacement in April but due to a situation with her primary, it was cancelled prior to shutting down all elective procedures. I made a change in her primary care and rescheduled her for June, gambling that Covid-19 situation would be under control.
Dr. Hanby performed my Mom's right total hip replacement without complications on June 15th. She spent the week in the hospital and was cared for flawlessly. Keith managed to check on her personally a couple of times and take her a few things she needed since I was not able to visit.
While all of this seems pretty routine, I want to also provide some background on a vascular condition my mother was born with and is the oldest person we know of that has the rare condition. She has Klippel Trenaunay Syndrome, a rare congenital vascular disorder. The affected limb is typically longer, larger, warmer than usual as well as softer bones. The affected limb/part of body typically has port wine stains, varicose veins, malformed veins/blood vessels. There is no cure and treatment is essentially non-existent. She has worn a custom compression leotard for the past nearly 50 years to minimize extreme edema and pain. She can bleed and/or clot at the same time which of course causes extreme risk for any surgery. My Mother's entire right side from her toes to her waist are affected. This was anything but a routine procedure.
When we met with Dr. Hanby back in February, he indicated Mom was a candidate for hip replacement because her hip was in such bad shape. My only comment to Dr. Hanby was that IF he was comfortable with performing the procedure, we were 100% confident in his ability. I know his reputation as well as first hand, in performing Keith's knee replacement that Dr. Hanby is not only qualified, competent and capable, but is the ONLY surgeon I would trust to perform the procedure on my mother.
Just prior to the surgery, my mother never expressed this to me, but did later to Keith - that she did not expect to wake up from surgery. She knew she had no options left if she wanted to have any chance at a better quality of life. Over the past two years, Mom had gone from someone extremely active and energetic to using a regularly, to a walker and ultimately to wheelchair for most appointments outside the home. She was barely able to navigate stairs, her gait was extremely unsteady and was essentially bedridden at home.
We hoped for a return to a better quality of life, with use of a cane. The last 6 weeks have been nothing short than a miracle as she is now back to using a cane and can navigate stairs quite well. A side note - Mom's right leg is longer and larger and thus her knees never "matched up." Dr. Hanby mentioned some pulling or adjusting he did (I will clarify that next week when we go for her post-op appt), BUT he knees now match up! Mom is amazed and overjoyed!
Four years ago when Keith said he had a job offer in Fayetteville, Arkansas, I can tell you honestly I was not excited. However, in the past four years, we have met some of the best people we have ever known and have experienced nothing less than world class medical care for our entire family. I am not only thankful, but grateful to be in Northwest Arkansas, in Fayetteville and an employee of Washington Regional.
Have a great afternoon!
Thank You for Your Excellent Care
Talented and Gifted Surgeon
I can’t thank all of you enough for getting me to the starting like healthy at the Boston Marathon. I beat my time last year by 13 minutes! I appreciate Dr. Deimel & everyone at your Bentonville office for taking suck good care of me!
Very professional, accurate diagnosis
Thank you again…
Just a thankful mama!
So Thankful For All You Have Done
I have to tell you I had an opportunity to do a consult on a patient. She made my day when she was saying such high praise of the wonderful physician and person you have become. It was truly wonderful to hear her praise of your bedside manner, professionalism, and caring for her. She gushed with praise, and I thought back to how I could see that coming as you were a truly wonderful, young physician during your years of training. It did my heart good to see this woman so thankful for all you have done for her. Keep up the good work.
Mark Christopherson, M.D.
I Am So Grateful
Just a note to say “thank you” for all your support and generous donation. I am so grateful God put you in my path of care which determined an accurate diagnosis quickly. So blessed your experience got me to a sarcoma specialist quickly!
Dedication to Excellence
I want to thank you for your dedication to excellence. Few have that characteristic for such high standards, whether it’s in the medical field or producing goods and services. I recognize it when I experience or see it in action. I appreciate all you did for my surgery and well-being. I am very grateful and thankful for the recovery I’m experiencing. I am making very good progress, again, thank you and those that assisted.
Your treatment and recovery is a team effort of physician and patient. At Ozark Orthopedics we’ve always encouraged our patients to take an active role in returning to the lifestyle they seek. Visit the following web sites to learn more about your condition and its treatment.
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INJURIES RARELY HAPPEN BETWEEN 8 AND 5.
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